EASYCATER SERVICES PLATFORM PRIVATE LIMITED

B.1 — Scope and Applicability

This Privacy Policy applies to all users of Easy Cater — whether you are a consumer placing a food order, a merchant listing your restaurant, a Delivery Pilot fulfilling deliveries, or a corporate client managing employee meal plans. It applies to information collected through our apps, website, telephone interactions, and any other channel through which you engage with us.

This policy does not cover the practices of third-party websites, payment processors, or food safety authorities to which we may occasionally link or refer. Please review those parties' policies separately.

B.2 — Information We Collect

Information you give us directly.

• Account registration details: Your name, mobile number, email address, and password.
• Profile information: Date of birth, anniversary date, profile photograph, and any other details you choose to add.
• Order and booking information: Delivery addresses, dine-in reservation details, event booking details, catering preferences, and dietary requirements.
• Communications: Messages you send to merchants, Delivery Pilots, or our support team through the platform.
• Payment information: Billing details and payment method information, processed securely through our payment gateway partner, Razorpay. Easy Cater does not store your full card details.
• Feedback and reviews: Ratings, reviews, photographs, and comments you submit.
• Corporate account data: Company name, PAN, GST number, employee list, and spending preferences, if you are a corporate user.
• Merchant onboarding data: Business registration documents, FSSAI licence, bank account details, and menu information, if you are a merchant.
• Delivery Pilot onboarding data: Aadhaar, PAN, driving licence, vehicle registration, and bank account details, if you are a Delivery Pilot.

Information collected automatically.

• Device and connection information: IP address, device type, operating system, browser type, and device identifiers.
• Location data: GPS location (with your consent) to enable delivery, show nearby restaurants, and provide relevant suggestions.
• Usage data: Pages you visit, searches you conduct, features you use, and the time and frequency of your interactions.
• Order and transaction history: records of your food orders, bookings, and payment transactions.
• Cookies and similar technologies: cookies to remember your preferences, maintain login sessions, and analyse how our platform is used.

Information from third parties.

If you choose to log in or register using a third-party service (such as Google), we receive information that service makes available to us, based on your settings with that service. We may also receive information from our payment gateway, Razorpay, to verify transactions.

B.3 — How We Use Your Information

We use the information we collect to:

• Create and manage your account, and verify your identity.
• Process your food orders, catering bookings, venue reservations, and event plans.
• Facilitate delivery by connecting you with Delivery Pilots and enabling real-time order tracking.
• Process payments through Razorpay and provide refunds where applicable.
• Send you order confirmations, booking receipts, delivery updates, and support communications.
• Operate the loyalty points programme and calculate your rewards balance.
• Show you relevant restaurants, menus, offers, and events based on your location and preferences.
• Respond to your complaints and resolve disputes.
• Detect and prevent fraud, fake reviews, and misuse of the platform.
• Improve our platform’s features, performance, and user experience.
• Send you promotional communications where you have consented to receive them. You may opt out at any time.
• Comply with our legal obligations under Indian law, including tax, FSSAI, and consumer protection regulations.
• Conduct internal training, quality assurance, and analytics.

B.4 — Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

• Merchant partners — To fulfil your order or booking, we share your name, delivery address, phone number, and order details with the relevant restaurant, caterer, or venue. Their use of your information is governed by their own privacy practices.
• Delivery Pilots — Your name, delivery address, and contact number are shared with the Delivery Pilot fulfilling your order. For privacy, we use masked phone numbers where possible.
• Razorpay (payment gateway) — Payment information is shared to process transactions securely.
• Technology service providers — Companies that host our infrastructure, provide analytics, send communications, or support our operations. These providers are bound by confidentiality obligations.
• Regulatory and law enforcement authorities — When required by law, court order, or government directive, or to protect the safety of our users or the public.
• Prospective acquirers — If Easy Cater undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice to you.

B.5 — Data of Minors

Our platform is intended for users aged 18 years and above. Users between the ages of 4 and 17 may use the platform only with the express consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from minors for account creation purposes. If we become aware that a minor has registered without parental consent, we will delete that account. Parents or guardians who believe their child has registered without consent may contact us at support@easycater.co.in.

B.6 — Data Storage and Security

• Your personal data is stored on servers located in India.
• We implement industry-standard security measures including data encryption, access controls, and regular security assessments.
• Payments are processed by Razorpay, which is PCI-DSS compliant.
• While we take all reasonable precautions, no digital system is entirely secure. You are responsible for keeping your account credentials confidential.

B.7 — Your Rights

You have the following rights in relation to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request deletion of your account and personal data by contacting us. Some data will be retained for statutory purposes, including tax records and legal compliance.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Opt-out of marketing: You may unsubscribe from promotional communications at any time using the link provided in those communications or by updating your notification preferences in-app.

To exercise any of these rights, write to us at support@easycater.co.in. We will respond within the timeframes prescribed by applicable law.

B.8 — Data Retention

We retain personal data for as long as your account is active or as long as is necessary to fulfil the purposes described in this policy. Transaction and tax records are retained for periods required by the Income Tax Act, GST legislation, and other applicable laws. After those periods, we securely delete or anonymise your data.

B.9 — Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or in law. We will notify you of significant changes through the app or by email. Your continued use of Easy Cater after any update constitutes acceptance of the revised policy. The effective date of the current version appears at the top of this document.

B.10 — Data Protection Officer / Contact

For privacy-related enquiries, complaints, or to exercise your rights, please contact:

EasyCater Services Platform Private Limited

101 Ozone Sarabhai, Compound Genda Circle, Racecourse, Vadodara, Gujarat — 390007

Email: support@easycater.co.in

C.1 — Acceptance of Terms

These Terms of Service ('Terms') govern your access to and use of the Easy Cater platform — including our website at https://easycater.co.in and our mobile applications for users, merchants, and Delivery Pilots (collectively, 'the Platform'). By accessing or using any part of the Platform, you agree to be legally bound by these Terms, our Privacy Policy, and all other policies incorporated herein by reference.

These Terms apply to all existing and future users of the Platform, including registered consumers, merchant account holders, delivery pilots, and corporate users.

C.2 — Definitions

In these Terms, the following expressions carry the meanings set out below:

C.3 — Eligibility

• You must be at least 18 years of age to register as a user. Users between 4 and 17 years may use the Platform with parental or guardian consent and supervision.
• You must have the legal capacity to enter into binding contracts under Indian law.
• You must be located in or be placing orders for delivery within the geographical areas where Easy Cater operates (currently Vadodara, Gujarat; subject to expansion).
• Corporate users must be duly registered entities under Indian law with valid PAN and GST registration.

C.4 — Account Registration

To access most features of Easy Cater, you will need to create an account. When you register, you agree to:

• Provide accurate, current, and complete information, including your correct name, phone number, and email address.
• Keep your account information updated at all times.
• Maintain the confidentiality of your password and not share your login credentials with anyone else.
• Notify us immediately at support@easycater.co.in if you suspect any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

You may not create more than one personal account. Creating multiple accounts to circumvent suspensions, exploit offers, or for any other purpose is prohibited and will result in all associated accounts being terminated.

C.5 — Platform Services

C.5.1 - Food Ordering and Delivery
Easy Cater enables you to browse menus from restaurants, cloud kitchens, and street food vendors, place orders, and have food delivered to your door. Easy Cater acts as an intermediary platform and is not itself a restaurant or food producer.

Key points:

• Prices displayed are set by individual merchants and include applicable GST. Final prices may occasionally vary from those displayed due to real-time updates.
• Orders are placed by you as a consumer directly with the merchant.
• Delivery is carried out by independent Delivery Pilots. Easy Cater is not the employer of Delivery Pilots and is not responsible for delays, damaged packaging, or incorrect delivery caused by third-party logistics factors beyond our control.
• You must be present at the delivery address or arrange someone to receive your order.
• Special instructions provided with your order are executed on a best-efforts basis. Easy Cater and the merchant cannot guarantee exact compliance with all instructions.

C.5.2 Dine-In Reservations
Easy Cater facilitates table reservations at partner restaurants. A booking fee of Rs. 50 per person may be charged at the time of reservation and is adjustable against your food and beverage bill at the restaurant, subject to the restaurant's policies. Details of our cancellation policy for dine-in reservations are set out in Part F.

C.5.3 Catering and Event Services
Through the Curate Events module, you can discover and book catering services, event venues, and event helpers. Specific terms for these services are set out in Part H of this document.

C.5.4 Corporate Services
Corporate account features including team management, spending controls, and corporate wallet functionality are governed by Part I of this document.

C.6 — Orders, Payment, and Charges

All prices displayed on the Platform are in Indian Rupees and include applicable GST. Additional charges, such as delivery charges (currently Rs. 11 per delivery for standard orders) and packaging charges set by the merchant, will be shown clearly before you confirm your order.

Accepted payment methods:

• Credit and debit cards (Visa, Mastercard, RuPay)
• UPI (all major UPI apps)
• Net banking
• Digital wallets (Google Pay, PhonePe, PayTM, and others supported by Razorpay)
• Cash on Delivery — available for selected orders at Easy Cater's discretion

Payment is processed securely through Razorpay. By providing payment details, you authorise Easy Cater to charge the amount due for your order. All payments are subject to Razorpay's terms of service.

Easy Cater reserves the right to introduce, modify, or waive service fees and charges at any time with reasonable notice.

C.7 — Cancellations and Refunds

Our cancellation and refund policy is detailed in Part F of this document. Please read it carefully before placing an order or booking.

C.8 — Loyalty Programme

Easy Cater operates a loyalty points programme. The terms of the programme are set out in Part G of this document.

C.9 — Intellectual Property

All intellectual property on the Platform — including the Easy Cater name and logo, website content, app design, graphics, and proprietary software — belongs to EasyCater Services Platform Private Limited or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purposes. You may not copy, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform without our written consent.

By submitting content to the Platform (such as reviews or photographs), you grant Easy Cater a non-exclusive, royalty-free, worldwide, perpetual licence to use, display, reproduce, and distribute that content in connection with our services.

C.10 — Your Conduct and Prohibited Activities

You agree not to:

• Place fraudulent, fake, or malicious orders with the intent to harm a merchant, Delivery Pilot, or Easy Cater.
• Engage in abusive, threatening, or harassing behaviour toward any merchant, Delivery Pilot, or Easy Cater team member.
• Submit false, misleading, or paid reviews.
• Use the Platform for any unlawful purpose.
• Attempt to access systems or data beyond what is required for your normal use.
• Disrupt the Platform through viruses, automated scripts, or other harmful means.
• Resell goods or services purchased through the Platform for commercial gain.
• Exploit promotional offers, loyalty points, or discount systems in bad faith.
• Violate any provision of these Terms, our Content Guidelines (Part A), or applicable law.

Violation of any of the above may result in suspension or permanent termination of your account.

C.11 — Disclaimer of Warranties

The Easy Cater Platform is provided on an 'as is' and 'as available' basis. While we make every effort to maintain a reliable and accurate platform, we make no warranties — express or implied — regarding the uninterrupted availability of the Platform, the accuracy of merchant information, the quality of food or services provided by merchants, or the timeliness of deliveries.

Food quality, safety, and the accuracy of menu descriptions are the sole responsibility of the respective merchants. Easy Cater is not liable for food-related illness, allergic reactions, or other harm arising from consumption of food ordered through the Platform, except to the extent such harm is directly attributable to Easy Cater's own negligence.

C.12 — Limitation of Liability

To the maximum extent permitted by Indian law, EasyCater Services Platform Private Limited's liability to you for any claim arising from your use of the Platform is limited to the amount paid by you for the specific order or booking giving rise to the claim. Easy Cater is not liable for indirect, incidental, consequential, or punitive losses.

C.13 — Indemnification

You agree to indemnify and hold Easy Cater, its directors, employees, and agents harmless from any claims, damages, costs, or expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

C.14 — Amendments

Easy Cater may amend these Terms at any time. Significant changes will be communicated through the app or by email. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

C.15 — Governing Law and Dispute Resolution

• These Terms are governed by the laws of India.
• Any dispute arising from these Terms or your use of the Platform shall first be attempted to be resolved amicably through our grievance redressal mechanism (see Part J).
• If amicable resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat.
• Any legal action must be commenced within one year of the event giving rise to the claim.

C.16 — Termination

You may delete your account at any time by going to Profile > Settings > Security > Delete Account, or by writing to us at support@easycater.co.in. Easy Cater may suspend or terminate your account at any time if you breach these Terms or engage in conduct harmful to the Platform, its users, or its merchant partners. Termination does not affect any accrued rights or liabilities.

D.1 — Merchant Eligibility

To list your business on Easy Cater, you must:

• Hold a valid FSSAI licence (Basic, State, or Central level, as applicable to your business).
• Be registered under GST and hold a valid GSTIN.
• Possess a valid PAN for your business entity.
• Maintain an active business bank account for settlement of earnings.
• Operate within Easy Cater's current service areas (Vadodara, Gujarat; subject to expansion).

D.2 — Merchant Onboarding

To register as a merchant, you must submit the following documentation:

• FSSAI licence copy (valid and current).
• GST registration certificate.
• PAN card copy.
• Cancelled cheque or bank passbook copy for settlement account verification.
• Comprehensive menu with accurate pricing.
• High-quality food photographs meeting Easy Cater’s photo standards.

Easy Cater will verify all documents before activating your listing. Providing false or forged documents will result in immediate rejection and possible legal action.

D.3 — Merchant Responsibilities

By listing on Easy Cater, you commit to:

• Maintaining accurate, up-to-date menu information including pricing, item availability, and nutritional information where applicable.
• Complying with all FSSAI food safety and hygiene standards at all times.
• Preparing and fulfilling orders within the timeframes displayed on the Platform.
• Using food-grade, secure, and hygienic packaging for all orders.
• Managing real-time inventory to prevent orders for unavailable items.
• Accepting or rejecting incoming orders within the Platform's specified service level agreements.
• Handling customer complaints relating to food quality professionally and promptly.
• Complying with Easy Cater's platform quality guidelines, content policies, and these Terms at all times.
• Honouring all confirmed bookings, including dine-in reservations, catering bookings, and event packages, unless cancelled by the customer within the applicable cancellation window.
• Issuing valid GST-compliant tax invoices to customers for all transactions.

D.4 — Commission Structure

Easy Cater charges a commission on each successfully completed order. The commission rates are as follows:

D.5 — Payment Settlement

• Settlement cycle: every Thursday (weekly).
• Deductions from gross settlement: platform commission, GST on commission, TDS as per applicable income tax rates, payment gateway charges, and any penalties applied during the settlement period.
• Net settlement is transferred directly to your registered business bank account.
• If you are required to deduct TDS on commission payable to Easy Cater under applicable law, please do so and furnish TDS certificates within the timeframe prescribed by law. If TDS credit is not received by Easy Cater, it reserves the right to recover the equivalent amount.
• Easy Cater will provide monthly invoices for commission and other charges within 7 days of the end of each calendar month.

Easy Cater reserves the right to set off, withhold, or deduct amounts owed by you under any agreement with Easy Cater or its affiliates from your settlement dues.

D.6 — Merchant Conduct — What You Must Not Do

• Create, solicit, incentivise, or commission fake or misleading reviews. If found doing so, a prominent disclaimer will be displayed on your listing page, and your account may be suspended.
• Misrepresent food items, ingredients, portion sizes, or prices.
• Serve expired, unsafe, adulterated, or non-FSSAI-compliant food.
• Selectively solicit reviews from satisfied customers while discouraging dissatisfied ones.
• Offer incentives (discounts, freebies, or cash) to customers in exchange for positive reviews or for modifying existing reviews.
• Engage in any fraudulent activity including price manipulation or order manipulation.
• Post content, images, or listings that violate applicable law or Easy Cater's Content Guidelines.

D.7 — Responding to Customer Reviews

You are welcome — and we encourage you — to respond to customer reviews professionally through the Platform's management response feature. A thoughtful response to critical feedback demonstrates care for your customers. However, responses must not:

• Be abusive, threatening, or defamatory.
• Offer the reviewer an incentive to modify or remove their review.
• Dispute factual matters in an aggressive or misleading way.

Management responses cannot be edited once posted, so please choose your words carefully.

D.8 — Intellectual Property

You confirm that you hold all rights to the content (menus, photographs, branding materials) you submit to Easy Cater, and you grant Easy Cater a non-exclusive, royalty-free, worldwide, perpetual licence to use that content for operating and promoting the Platform. Easy Cater retains ownership of the Platform's design, codebase, and all data analytics generated through Platform operations.

D.9 — Term and Termination

Either party may terminate the merchant listing agreement by giving 30 days' prior written notice. Easy Cater may suspend or terminate a merchant's listing immediately if:

• There are serious food safety violations or customer health incidents attributed to the merchant.
• The merchant engages in fraudulent activity.
• The merchant is in material breach of these Terms.
• The merchant's FSSAI licence or GST registration lapses or is cancelled.
• Insolvency, winding-up, or similar proceedings are initiated against the merchant.

Upon termination, any outstanding settlements will be processed after deducting all amounts owed to Easy Cater. Any refunds due to customers on account of unfulfilled orders remain the responsibility of the merchant.

D.10 — Easy Cater's Neutrality

Easy Cater is a neutral intermediary platform. Merchant owners, employees, and associates with a business interest in a listing may not submit reviews for that listing. This policy exists to protect the integrity of the review system and the trust of our users.

No Easy Cater employee or representative is authorised to solicit free meals, discounts, or special treatment from merchants in exchange for favourable treatment on the Platform. If a person claiming to be from Easy Cater makes such requests, please report it to support@easycater.co.in immediately.

E.1 — Eligibility

• Age: 18 to 55 years.
• Valid Aadhar Card.
• Valid PAN card.
• Valid driving licence for two-wheeler operation.
• Vehicle Registration Certificate (RC) for your vehicle.
• Active bank account for earnings transfer.
• Passport-size photographs.

E.2 — Vehicle Requirements

• Two-wheeler with a minimum 100cc engine.
• Valid Pollution Under Control (PUC) certificate.
• Valid vehicle insurance.
• A functioning smartphone with GPS enabled.
• An insulated, food-grade delivery bag bearing Easy Cater branding (to be procured as instructed by Easy Cater upon onboarding).

E.3 — Your Responsibilities as a Delivery Pilot

• Pick up orders promptly from merchant locations and deliver them accurately to the customer's specified address within the estimated delivery time.
• Handle all food items with care during transit — maintain hygiene standards and ensure packaging is not damaged.
• Comply with all traffic laws and safety regulations at all times while on duty.
• For cash-on-delivery (COD) orders, collect the correct amount from the customer and reconcile cash within 4 hours of collection.
• Maintain courteous and professional conduct with customers and merchants at all times.
• Keep the app active and maintain adequate availability during your assigned working hours.
• Wear your Easy Cater uniform and display your identification badge while on duty.
• Maintain your vehicle in roadworthy condition at all times.
• Report any accidents, food damage incidents, or disputes to Easy Cater promptly.

E.4 — Earnings

E.5 — Prohibited Conduct

• Stealing, tampering with, or damaging any order.
• Misappropriating cash collected for COD orders.
• Operating a vehicle without a valid driving licence or insurance.
• Engaging in abusive, threatening, or inappropriate behaviour toward customers or merchants.
• Providing false information during onboarding or in any report to Easy Cater.
• Violating traffic laws or safety regulations.
• Using the Delivery Pilot App for any purpose other than fulfilling assigned deliveries.

E.6 — Performance Standards

Easy Cater monitors Delivery Pilot performance based on:

• Order acceptance rate.
• On-time delivery rate
• Customer ratings
• Complaint rate

Consistently poor performance may result in reduced assignment priority, suspension from the Platform, or permanent deactivation of your account.

E.7 — Account Deactivation

Easy Cater may deactivate your Delivery Pilot account if:

• You engage in any of the prohibited activities listed in E.5.
• Your performance consistently falls below required standards.
• Your required documents (licence, insurance, PUC) expire and are not renewed.
• You are found to have provided false information during onboarding.
• You are convicted of a criminal offence.

If you wish to dispute a deactivation, you may write to support@easycater.co.in with a detailed explanation. Easy Cater will consider the matter and communicate its decision, though reinstatement is at Easy Cater's sole discretion.

F.1 — Food Orders (Delivery and Takeaway)

F.2 — Dine-In Reservations

F.3 — Catering and Event Bookings

If a specific caterer’s or venue’s cancellation policy is more favourable to you than the above, that policy applies. Easy Cater may exercise discretion in exceptional circumstances.

F.4 — Helper Bookings